Internally Managing Claims Across Generations

Learning to recognize generational differences is key to managing your injured workforce. As you
face claims within your organization. While each individual is different, each generation has a few
common “trends” that most in that age group can relate to. If you can successfully identify these
trends you will most likely appeal to what motivates those individuals and ensure better outcomes
in your internal claims interactions.

This orange paper covers:

• Effective claim management strategies by generation
• How each generation reacts to claims
• Claim management tips regardless of generation