The “Driver Coercion” rule has changed the focus for the FMCSA - it has caused them to move complaints from the bottom of their list to the top. While following up on these complaints they may not be finding the coercion claimed, but after going through the process they are finding issues that are causing conditional ratings and fines. It is essential that you do not let your guard down and remain focused on having the processes and procedures in place to ensure you are compliant.